In stock items will ship within 1-2 businss days. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. If an item is out of stock, our customer service representatives will contact you with an estimated ship date and monitor backorders on a daily basis to ensure your order ships as soon as possible.
The delivery time of your package primarily depends on the shipping carrier. All orders are shipped ground and normally delivered within 3-4 business days. Please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. If you need expedited shipping, contact our customer service representatives before purchasing for a shipping cost.
Sparktec Motorsports ships packages all over the globe. If you would like to see an estimated cost of shipping an item(s) internationally, contact our customer service representatives. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by Sparktec Motorsports. By law, Sparktec Motorsports is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, Sparktec Motorsports reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policy page.
All orders qualify for free ground shipping within the lower 48 states.
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Sparktec Motorsports is not liable for damage claims that are denied due to customer negligence.
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department.
Sparktec Motorsports Guarantee offer a 30 day no questions asked return policy. All items may be returned within 30 days of the delivery date and must include all the original parts and contents for a refund. This guarantee does not apply to products that have been used, modified, damaged, misused or abused. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. For more information regarding our freight refund policy, please refer to the Product Refunds section below.
Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Sparktec Motorsports reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.
Sparktec Motorsports does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered separately under a manufacturer's warranty. If you suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.
Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1-5 business days, depending on your bank's processing practices. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. Sparktec Motorsports does not refund shipping charges for returned items, and orders which qualified for our Free Shipping Promotion will not receive a refund for the credited shipping charges.
